FAQ: Opening an Account with Maku Coffee

Welcome to Maku! Thank you for joining us in Moving Coffee Forward.

How do I set up an account? What are the procedures for becoming a new customer?

If you are not yet in contact with an Maku Coffee Account Manager in your region, please fill out the Contact Form or the Sample Request Form on our website and the Maku rep nearest to you will get in touch to learn more about your business, your coffee goals, and how we can work together.

To become an Maku Coffee client, your Account Manager will ask for the following to complete your account set up:

• Legal Business Name and DBA where applicable
• Legal Business Address
• Green Coffee Delivery Address
• Primary Contact Name, Email, and Phone Number
• Accounting Contact Name, Email, and Phone Number
• Release/Ordering Contact Name, Email, and Phone Number

Companies that have been in business for less than a year and would like to apply for credit terms may be asked to provide additional information in order to complete a credit check.

Does Maku offer terms?

Yes, we offer terms to our clients based on your needs and qualifications. We run a quick credit check to see what length terms (Net 15 or Net 30) and what credit limit your company qualifies for. While terms are being determined, coffee can be released CAD (Cash Against Documents). We reevaluate and adjust these terms as your account builds a business history with us. This can mean a reduction or elimination of terms if invoices are consistently past due or an extension of credit limit as your company increases its ordering volume.

Financing is one of the services we provide as a green coffee company. Please note that we pay all of our coffee supplier partners up front in full as soon as coffee ships. Your timely payments ensure that we can continue to invest in sustainable purchases at origin.